How many enquiries did your salon or spa never answer?
For salons and spas in Penang, WhatsApp is where customers ask first, and a Saturday-slot question left on read is an empty chair. Ardito shows you every enquiry that was never answered or answered late, without changing how your team works.
Two free ways to find out
- In a minute, no account: export one WhatsApp chat and upload it. You see which customers were never answered, which waited more than an hour, your typical first-reply time, and the days and hours it goes wrong. The file is read in memory and not kept.
- Your whole number, 180 days back: connect your existing WhatsApp number through Meta’s official technology. Every enquiry is graded, the clock counts only your staffed hours and skips public holidays in Penang, and the report estimates the revenue at risk with the assumptions shown. Your team keeps using WhatsApp exactly as they do today.
One system. Pick the parts you need.
Ardito began with the enquiries nobody answered. It now covers much more of running a multi-location business, in parts you can pick: some you switch on yourself, some our team sets up with you.
Find the enquiries you missed
See who is still waiting, and where replies go wrong.
4 modules
Keep customers coming back
Notice who has gone quiet, and keep up with what people say about you.
2 modules
Know the work was done
Proof from records, not from reports.
4 modules
Stop money leaks
Find the money that slips out quietly.
3 modules
Less admin
The paperwork that eats an owner’s evenings, organised and chased for you.
3 modules
See the whole business
Your branches and key figures, together.
4 modules
Fair to your staff, by design
A lone “thanks!” is a closed conversation, not a missed lead. Messages recognised as verification codes or supplier invoices and order notices are left out. When a message could not be read, the report says so instead of blaming your team.