Terms of Service

Effective 1 September 2026, last updated 25 October 2026. These terms govern use of Ardito, operated by Eugenio Palmieri, Singapore ("Ardito", "we").

The service

Ardito monitors a business's own customer-messaging channels, connected by that business through Meta's official APIs, and produces response-time and reply-quality reports. Ardito is a reporting tool: it never sends a message to a customer on its own (on Facebook Messenger and Instagram the business owner can send a reply from Ardito, which goes out only when the owner clicks Send) and does not replace the business's own judgment about its staff. Ardito is self-serve software, identical for every customer: we do not manage, operate, staff, advise or consult on any customer's business, and connecting a channel does not make Ardito a party to how that business is run.

Eligibility

  • You must own or be authorised to connect the channels you connect.
  • You are responsible for complying with laws that apply to monitoring workplace communications in your jurisdiction, and for informing your team as required.

Your data

You own your data. As between you and us, the conversations, contact details and business information you connect or enter, and the figures about your business in your reports, belong to you. You give us permission to process that data only to provide the service to you, as described in our Privacy Policy; we do not use it for anything else, and nothing in these terms gives us any further right to it. You warrant that your collection and our processing of it does not breach any agreement binding on you.

Chat-export audit

You can upload a chat exported from WhatsApp (the .txt file, or the .zip WhatsApp produces) at arditohq.com/chat-audit to get a one-time report of missed and late enquiries. No account or payment is needed.

  • You may upload a chat only if you run the business it belongs to, or act for it with its authority, and you are allowed to share the chat with us for the purpose of producing the report. You warrant that sharing it does not breach the law that applies to you, any agreement binding on you or anyone else’s rights, and that you have told the people in the chat, or have their consent, wherever the law requires it. Do not upload a chat you are not entitled to share.
  • We use the file only to produce the report shown to you, as the Privacy Policy describes, and we delete it as soon as the report is produced. We keep no copy and cannot show you the report again, so save it from your browser if you need it.
  • The report is worked out by fixed rules from the dates, times and senders in the file. It is an estimate: it cannot see replies given by phone, in person, from another number or in a chat you did not export, it relies on the sender names in the file to tell your business from its customers, and it is not advice about your staff.
  • The audit is free. We limit how many a network address can run in an hour, and we may refuse or stop any upload to protect the service.

Our intellectual property

Ardito and its licensors own all rights, title and interest, including all intellectual property rights, in the service: the software and its source code, the website, the report templates and layouts, the scoring, grading and response-time methods, and every improvement to them. These terms give you a limited, non-exclusive, non-transferable right to use the service for your own business while your account is open. They do not transfer any of our intellectual property to you, and we keep every right not expressly granted. You may use and share your reports within your own business.

Acceptable use

You may not, and may not let anyone else:

  • copy, modify, reverse engineer, decompile or disassemble the service, or otherwise try to derive its source code, scoring methods or underlying logic, except to the extent the law allows this despite this restriction;
  • scrape, crawl or use any bot or other automated means to extract data, reports or content from the service or this website, other than through features we provide for that purpose;
  • use the service, its reports or any other output to build, train, improve or benchmark a product or service that competes with Ardito;
  • resell, sublicense or give access to the service to anyone outside your own business without our written agreement.

Feedback

If you send us suggestions, ideas or other feedback about the service, we may use them freely and for any purpose, without obligation or payment to you. Feedback does not include your data, which stays yours as described above.

Estimates and reports

Revenue-at-risk figures are estimates built from assumptions you control; they are not measurements or financial advice. Reports can be incomplete where messages could not be captured, and are marked accordingly.

Billing

Paid plans are billed monthly per location, cancel any time, effective at the end of the billing period. The free audit does not require payment details.

Liability

The service is provided as-is. To the maximum extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim.

Termination

You may close your account at any time by emailing hello@arditohq.com from the account’s email address. Closing is not self-serve yet: we close the account and delete its conversation data by hand within 30 days, as described in the Privacy Policy. We may suspend accounts that break these terms.

Governing law: Singapore.